I'm a long time customer but remember being a 1st time customer. My initial experience was pleasant and professional. I was trying to get my daughter made up like a tiger last minute for a party and found great reviews for Beauty Exposed. Ayanna was busy and could not help me. She was so pleasant and helpful, recommended a couple of other shops which I called but were also booked. I remember thinking to myself then, I'll have to go back to her she's great! She's gotten to be a part of my life! No one touches my face, lashes or brows. I don't care who recommends 'their person" or what new shop opens. She is my go-to person because she knows what she is doing. You don't mess with perfection.